As one of the world’s leading health services companies, Cigna operates in a fast-paced, highly regulated environment where the ability to make timely, data-driven financial decisions is critical. However, its legacy enterprise performance management (EPM) systems were slowing it down. Cigna faced mounting challenges in its financial planning and reporting functions, including long processing times, fragmented systems, and a heavy reliance on manual intervention.
In response, the organization launched a comprehensive transformation initiative to modernize its EPM landscape. Their goal: to enhance reporting efficiency, reduce operational risks, and unlock deeper financial insights through automation and digital innovation.
Tackling Fragmentation in a Global Finance Ecosystem
Cigna’s Oracle EPM landscape spanned more than 15 applications, supporting a wide range of functions—budgeting, planning, forecasting, consolidation, and allocations—across global teams. These tools were being fed by multiple disconnected data sources, leading to data inconsistencies and reporting delays. Month-end and year-end close cycles were long and cumbersome, and teams often found themselves burdened by time-consuming, repetitive tasks.
The complexity of the setup also made it difficult to onboard newly acquired entities or adapt to changing business needs in real time. This called for a holistic strategy to simplify operations, improve scalability, and enable quicker decision-making across the enterprise.
Trinet Technologies: Driving Automation and Reliability
Cigna chose Trinet Technologies as its strategic transformation partner due to Trinet’s deep expertise in EPM modernization, enterprise automation, and managed services delivery. Our consultants collaborated closely with Cigna’s finance and IT teams to evaluate existing workflows and identify opportunities for automation.
We developed and deployed intelligent automations for key EPM processes—including data loads, extracts, copies, and clear-zero operations—dramatically reducing manual effort and errors. We also reengineered allocation logic and helped integrate newly acquired business units into the EPM architecture, ensuring smoother and faster consolidation.
To support the transformation long-term, Trinet established a 24×7 global support model, capable of meeting the strict SLAs required during Cigna’s most critical reporting periods. This included real-time monitoring, troubleshooting, knowledge management, and process documentation to ensure continuous improvement.
“At Trinet Technologies, we help healthcare innovators like Integra LifeSciences harness the power of cloud data to unlock speed, precision, and smarter outcomes—because in healthcare, every second matters.”
Results That Redefined Financial Operations
The EPM transformation delivered by Trinet had a measurable and lasting impact on Cigna’s financial processes. Some of the standout improvements include:
- 30% reduction in data load cycle times, enabling quicker access to critical financial data
- 40% decrease in Oracle Essbase database size, improving storage efficiency and performance
- 25% acceleration in processing speeds, thanks to optimized business rules and calculation logic
- 98% SLA compliance, ensuring high reliability and availability during month-end and year-end reporting
These enhancements empowered Cigna to close books faster, increase forecasting accuracy, and meet both internal and regulatory deadlines with confidence. It also laid the foundation for better collaboration between finance and operations teams—fostering a truly data-driven culture across the organization.
