Belgium’s leading telecom provider, Proximus, set an ambitious goal—to evolve into the most forward-thinking operator in Europe. In 2018, the company launched a large-scale agile transformation to build autonomous, high-performing teams aligned with modern agile values. To drive this initiative, they partnered with Trinet Technologies for expert guidance and agile leadership.
Partnering for Scalable Agile Excellence
Trinet Technologies brought in experienced agile coaches and advisors to embed agile thinking across Proximus—from team-level workflows to C-suite decision-making. Our specialists worked side-by-side with Proximus to tailor agile practices to the telecom industry’s complex structure, creating a sustainable transformation roadmap and ensuring alignment between delivery and strategy.
Measurable Improvements Across Teams
The results have been transformative:
- Up to 60% improvement in delivery quality, reducing rework and enhancing customer satisfaction
- Up to 70% boost in adaptability, enabling quicker pivots in response to market changes
- Stronger employee engagement and ownership within agile teams, fostering innovation from within
Proximus now leads with an agile-first mindset, supported by lean governance and empowered teams.
“Enterprise agility is not just about speed—it’s about sustainability, adaptability, and culture. Our partnership with Proximus is a perfect example of how the right mindset and expert coaching can reshape how large organizations operate and grow.”
A Foundation for Continuous Innovation
With Trinet Technologies as its agile transformation partner, Proximus has laid the foundation for perpetual innovation. The transformation not only strengthened internal operations but also improved customer-centric delivery and time-to-market for new services—pushing Proximus closer to its vision of becoming Europe’s benchmark telecom brand.
