Svasthya Digital Health, a rising healthtech startup headquartered in Hyderabad, had one clear mission: to deliver accessible digital healthcare services to millions of Indians, especially in underserved rural regions. With the increasing demand for virtual consultations, diagnostic tools, and real-time health data access, the company experienced an exponential rise in user traffic. However, its legacy infrastructure was ill-equipped to support this surge.
Performance lags during peak hours, sporadic outages, and security vulnerabilities began to erode user trust. Additionally, the company’s plans to launch AI-powered diagnostic modules and real-time analytics for government health programs demanded an infrastructure backbone that could keep up with innovation. That’s when Svasthya partnered with Trinet Technologies to undergo a full-scale infrastructure overhaul. What followed was a journey of transformation, resilience, and measurable impact.
The Challenge
Svasthya’s original technology stack was built on a monolithic architecture hosted on a mix of local servers and basic cloud storage. As their user base grew from thousands to millions, their systems began to crumble under pressure. Consultations slowed down, user sessions timed out frequently, and the platform faced compatibility issues across different regions with fluctuating internet connectivity.
To make things more challenging, India’s newly introduced data privacy laws required all healthcare platforms to comply with strict security and data residency norms. Svasthya’s existing setup was far from being audit-ready. Furthermore, the company’s leadership was preparing to onboard several state government partners, which meant infrastructure scalability and uptime had to be guaranteed without question.
Our Approach
Trinet Technologies took a consultative and strategic approach to completely reimagine Svasthya’s infrastructure. Instead of simply lifting and shifting to a new environment, we started by analyzing user behavior patterns, regional traffic surges, and API dependencies across modules. With these insights, we designed a microservices-based cloud-native architecture tailored for healthcare operations.
The system was migrated to a highly available and secure multi-region cloud environment using AWS. We containerized key services for independent scaling, embedded advanced monitoring tools with AI-based anomaly detection, and implemented a robust disaster recovery framework to ensure seamless operations even in case of outages. Security was rebuilt from the ground up, with end-to-end encryption, role-based access control, compliance audit logging, and a future-proof data protection strategy aligned with HIPAA and local guidelines.
In parallel, we enabled continuous integration pipelines to allow their internal development team to release updates faster and more securely. We trained their internal IT staff to monitor performance in real-time and introduced observability dashboards to give management complete visibility into the health of their infrastructure at any given time.
"Svasthya’s mission in healthcare aligned perfectly with our values, and we are proud to have built a resilient, secure, and intelligent infrastructure that supports millions of lives."
The Outcome
In less than four months, Svasthya Digital Health evolved from an infrastructure-limited startup to a scalable, secure, and resilient healthtech platform capable of serving over five million users with ease. Downtime incidents reduced by over ninety-five percent, enabling smooth delivery of virtual consultations even in high-density rural campaigns. Average response times improved drastically, creating a noticeably better experience for patients and doctors alike.
The new architecture empowered the company to support real-time video consultations, AI-driven health predictions, and secure data sharing with hospitals and public health departments. Svasthya also successfully passed multiple compliance audits without any significant remediation effort, establishing its credibility with both government and private health partners.
Financially, the migration helped reduce operational costs through efficient cloud resource utilization. The improved reliability and system uptime contributed directly to user retention and business growth. Svasthya’s leadership described the infrastructure transformation as a critical turning point in their journey from a local startup to a national healthtech force.
