The National Roads and Motorists’ Association (NRMA), one of Australia’s most trusted membership organizations, embarked on a strategic digital transformation initiative to broaden its service offerings and improve customer engagement. With shifting demographics, increasing expectations for real-time access, and a growing digital-savvy member base, NRMA recognized the need for a more agile infrastructure. By migrating its core systems to Oracle Cloud Infrastructure (OCI), the organization aimed to provide seamless digital experiences, introduce scalable self-service options, and optimize operational efficiency.
Seamless Cloud Migration with Trinet’s Expertise
NRMA partnered with Trinet Technologies to execute a full-scale migration of its Oracle applications—spanning eight mission-critical apps and nine environments—to OCI. Trinet’s cloud engineering team implemented an Infrastructure-as-Code approach, ensuring a highly automated, secure, and repeatable deployment process. The project covered complete system testing, disaster recovery planning, and go-live support, all delivered within an eight-month timeline despite the constraints of a global pandemic.
This move allowed NRMA to transition from costly on-premises infrastructure to a flexible cloud environment, reducing capital expenditure and supporting dynamic resource scaling.
Transforming Customer Interactions with Digital Channels
By modernizing its IT landscape, NRMA now enables faster access to services via mobile and web platforms. This includes on-demand roadside assistance, personalized travel benefits, and lifestyle services—all integrated across the customer journey. With more Australians relying on smartphones, NRMA leverages cloud agility to deliver updates and services in real-time, minimizing wait times and improving member satisfaction.
The transformation empowers NRMA to shift from transactional interactions to meaningful, event-based engagement—offering value beyond annual renewals and strengthening customer relationships.
"By combining automation, agility, and scale, we ensure that our clients are ready to lead their industries through constant change.”
A Cloud-Powered Future for Innovation
With the Oracle Cloud foundation in place, NRMA is accelerating the migration of its remaining non-Oracle workloads to ensure consistent scalability and performance across the business. The new cloud model supports agile experimentation, rapid deployment of new features, and real-time data analytics to better understand evolving customer needs.
Trinet Technologies continues to support NRMA in this journey by providing cloud strategy consulting, infrastructure governance, and roadmap planning for long-term growth and resilience.
