Sterling Bank, one of the most customer-centric banking institutions in the UK, has partnered with Trinet Technologies to transform how banking works—for the better. With over 12 million customers and a mission to deliver ethical, inclusive, and technology-driven banking, Sterling Bank set out to reimagine its core systems and elevate every customer interaction.
The decade-long partnership with Trinet Technologies has grown into a powerhouse of innovation, rooted in trust, shared values, and a vision for human-centered banking. From process reengineering and payment modernization to cloud integration and inclusive customer experiences, this collaboration is unlocking new possibilities across the banking value chain.
A Human-First, Technology-Led Approach to Innovation
To support Sterling Bank’s transformation, Trinet Technologies deployed a dedicated innovation team embedded within the client’s leadership ecosystem. Leveraging Trinet’s global innovation hubs and fintech alliances, the joint teams initiated co-creation sprints, innovation playbooks, and design thinking workshops to help Sterling Bank identify challenges, define priorities, and rapidly prototype high-value solutions.
More than 300 employees across the organization participated in curated ideathons and cross-functional experiments. These not only produced new ideas but also fostered a cultural shift—embedding innovation into Sterling Bank’s DNA.
From Sustainability to Customer Care—Turning Ideas into Impact
One of the flagship outcomes of this partnership was Sterling Bank’s engagement in the Trinet GreenTech Accelerator, where student-led solutions were developed to help the bank measure and reduce carbon emissions within its IT infrastructure. This initiative showcased the role of innovation in achieving both environmental and operational goals.
In a separate stream, Trinet Technologies collaborated with Sterling Bank’s Accessibility and Inclusion Team to co-develop digital support tools for contact center agents handling vulnerable customers. With input from Trinet’s accessibility experts and behavioral designers, the tools enable frontline staff to better identify, support, and resolve complex customer cases—strengthening Sterling Bank’s commitment to care and equity.
“At Trinet Technologies, we believe that meaningful innovation starts with empathy and is driven by purpose. Our journey with Sterling Bank is a shining example of how digital transformation can elevate customer trust, operational excellence, and societal impact.”
What’s Next: Scaling Innovation to Shape the Future of Banking
As the partnership moves forward, Trinet Technologies and Sterling Bank are scaling up innovation across all banking domains. Key initiatives include:
- Comprehensive mapping of end-to-end customer journeys
- Automation of mortgage and lending processes
- Cloud-native architecture implementation
- Design thinking bootcamps and digital capability building
- Launch of a new AI-driven advisory engine for personalized financial services
This future-ready roadmap is designed not just to improve systems—but to create a seamless, inclusive, and sustainable banking experience for millions of customers.
