As global logistics operations grow more digitized, the line between operational technology (OT) and IT continues to blur—bringing new opportunities and new threats. For FedEx, a global leader in logistics and shipping, ensuring the safety and efficiency of its OT infrastructure became a strategic priority. With more than 290 active sites, managing security across its vast network of equipment and systems was no small task.
Although FedEx already had Intrusion Detection Systems (IDS) in place, monitoring them was resource-intensive and reactive. The company needed real-time visibility, smarter alerting, and a dedicated OT cybersecurity team to help reduce alert fatigue and stay ahead of evolving threats.
Trinet’s Tailored Security Intelligence for OT
FedEx partnered with Trinet Technologies to modernize its OT monitoring framework using a data-driven, analytics-first approach. Our team customized and expanded dashboards within FedEx’s existing Armis platform, delivering granular visibility across all critical assets. This included creating detailed profiles for each OT asset, mapping expected behaviors, and flagging deviations before they became risks.
To tackle outdated systems that were costly to replace, we implemented strategic workarounds—ensuring these legacy assets remained protected without disrupting performance. Custom IDS policies, enhanced anomaly detection, and integration with third-party security controls ensured FedEx’s defenses were both strong and scalable.
Building Coordination Across Teams and Systems
Trinet established a full-time OT monitoring program staffed by certified security professionals. This dedicated team worked closely with FedEx plant managers, IT leads, and OEM partners to enhance cross-functional collaboration. Regular feedback loops and tailored security playbooks enabled a seamless and faster response to threats.
Our use of “storytelling profiles” for OT sources added rich context to data streams. This reduced noise from irrelevant alerts and allowed FedEx’s security teams to quickly focus on what mattered most—real threats that required immediate action.
“Security in the cloud is not a product—it’s a mindset. At Trinet Technologies, we help financial institutions like Bank of the West design and scale secure multi-cloud architectures that adapt to change while maintaining trust, resilience, and compliance.”
Results That Transformed Performance
FedEx’s OT monitoring journey with Trinet delivered measurable outcomes:
- 97% decrease in false positive alerts, improving efficiency and decision-making
- Improved anomaly detection across diverse asset types and global locations
- 30% reduction in time spent managing OT alerts and incidents
- Real-time visibility into the full OT/IoT/IT environment
- Stronger collaboration between security, operations, and plant-level teams
- With these enhancements, FedEx now operates with greater security, better insights, and fewer disruptions—empowering its teams to protect critical systems while continuing to deliver value to customers worldwide.
