Digital transformation in banking is no longer limited to apps and chatbots. With the growing preference for paperless transactions and sustainable practices, Trinet Technologies collaborated with Axis Bank to explore a largely untapped opportunity—digital receipts. By reimagining traditional receipts as strategic assets, banks can unlock new revenue streams, enhance customer experience, and foster ecosystem-driven growth.
From Paper to Platform: Why Digital Receipts Matter
Printed receipts have long been treated as transactional proof—good for refunds, bad for the environment. But with evolving consumer habits and digitized payment flows, paper is quickly becoming obsolete. Digital receipts, issued via email, SMS, or directly through mobile apps, do more than reduce carbon footprints—they capture valuable metadata. For banks, this data can fuel loyalty programs, inform spending trends, and personalize customer journeys. For customers, it means easier tracking of expenses, secure storage, and faster access to support.
The Untapped Business Case for Banks
Despite their potential, most banks have yet to capitalize on digital receipts as a core offering. This creates a greenfield opportunity. Axis Bank, with Trinet Technologies as its technology partner, began offering digital receipt solutions as a value-added service to merchants and SMEs. These receipts allow both business-to-consumer (B2C) and business-to-business (B2B) clients to unlock contextual offers, track purchases, and build stronger relationships with their customers. In B2B settings, digital invoices help SMEs manage working capital, streamline cash flow, and secure invoice-based financing—especially crucial in India’s MSME ecosystem.
“At Trinet Technologies, we see digital receipts not as a byproduct of payments, but as a strategic tool for banks to enhance personalization, promote sustainability, and drive next-gen revenue models.”
How Trinet Technologies Enables Digital Receipt Platforms
Trinet’s AI-driven platform integrates seamlessly with merchants’ POS systems and CRM tools to generate, store, and process digital receipts in real-time. Using Generative AI, the platform can interpret unstructured receipt data across languages and formats, classifying transactions for analysis. Blockchain adds a layer of transparency and auditability—allowing programmable receipts that embed dynamic offers or automate future payments. Our platform supports API frameworks for easy plug-and-play with existing merchant systems and banking apps, while adhering to strict data privacy and ISO 27001 compliance standards.
Building the Future: One Receipt at a Time
Implementing a robust digital receipts platform involves more than tech. It requires ecosystem-wide collaboration—from merchants and SMEs to regulators and fintech partners. Trinet helps banks design operational frameworks, develop APIs, integrate payment tools, and build scalable infrastructure. Our cloud-based architecture ensures fast deployment and secure data storage, including user consent management. Trinet also supports banks in running go-to-market campaigns to encourage adoption.
